The best way to contact UpDog is to use the help@updogchallenge.com email address. Email sent to this account goes to several UpDog staff members who will reply promptly.
A competitor is a human or canine. It can be any human or dog you would like under your profile. For example. Mary might add herself, her husband and each of their three dogs. Only add dogs or people that you are sure are not already added under someone else's profile.
Teams are very important in UpDog, without a team, you can't even play. A team is a canine competitor and at least one human competitor. Teams consist of competitors either added to your profile or someone elses profile. For Example: Mary could make a team composed of her and her dog Sam. She could also make a team with her friend Linda and her dog Sam. She would just need to search for Linda to add her to the team.
If you are having trouble creating competitors and teams, we have created a How-To Guide for Creating and Activating Teams that will walk you through the process.
Teams become Member Teams by purchasing an activation. We are transitioning away from annual activations to one-time lifetime activations.
Teams that have previously activated annually will get a $5 credit for every year thay activated. Teams with an senior dog (8 years or older by the end of the calendar year), or a youth handler (15 or younger at the end of the calendar year) will only cost $10.
The activation fees go towards website enhancements and the UpDog International Finals (UPDIF) event.
Once teams are activated as a Member Team they have full access to detailed stats, qualifying for UpDog International Finals (UPDIF), and be eligible to Level UP.
| Guest Team | Member Team | |
|---|---|---|
| Play all UpDog Games | Yes | Yes |
| Results tracked per Event | Yes | Yes |
| Earn Achievements & UPs | No | Yes |
| Level UP to play Level 2 and higher gam variations | No | Yes |
| Public Team Page w/Detailed Team Stats | No | Yes |
| Eligible to Qualify for Worlds | No | Yes |
| Cost | Free | One-time $20 fee |
Guest teams are limited to Level One of each game - our leveling system uses Achievements and UPs to determine when you are ready for the next level, and Guest Teams do not earn achievements.
Member Teams get all their results centralized onto their public team page. Guest teams results are still tracked, but as they do not have a Public Team Page, they will need to view each Event separately and tally up their own stats.